Support

We're here to help

Stuck on something, spotted a bug, or have a question about your account? Write to our support team — a real person reads every message.

✉ support@apuphi.com
Email supportResponses within 1–2 business daysMon–Fri, IST
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One address for everything: support@apuphi.com. Account help, bugs, billing questions, institution and employer queries — send it here and we'll route it to the right team.

How to reach us

Email is our primary support channel, so nothing gets lost and you always have a written record of your request.

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Support

Account issues, bugs, how-to questions, and anything that isn't working the way you expect.

support@apuphi.com
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General enquiries

Partnerships, press, and anything that isn't a support request.

hello@apuphi.com
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Privacy & data requests

Access, export, correction, or deletion of your personal data — as set out in our Privacy Policy.

Read the Privacy Policy →
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Registered address

Apuphi, Bengaluru, Karnataka, India.

apuphi.com

Help us help you faster

Including these details in your first email usually saves a full round of back-and-forth.

  • ✓The email address on your account — so we can find you without asking.
  • ✓What you were trying to do and what happened instead.
  • ✓A screenshot or screen recording, if something looked wrong on screen.
  • ✓Your device and browser— e.g. “iPhone, Safari” or “Windows laptop, Chrome”.
  • ✓Roughly when it happened, including the date and time.

Frequently asked

If your question isn't here, just write to us — we'd rather answer it than have you guess.

How do I get help with my Apuphi account?+
Email us at support@apuphi.com from the address you signed up with. Including your registered email helps us find your account straight away.
What should I include in my first message?+
Tell us what you were trying to do, what happened instead, and roughly when it happened. Screenshots and the device or browser you were on make it much faster for us to reproduce the issue.
How do I report a bug or something that looks wrong?+
Send it to support@apuphi.com with a screenshot and the page or screen where you saw it. Bug reports go straight to the product team.
Can I request access to, export, or delete my data?+
Yes. Data access, export, correction, and deletion requests are covered in our Privacy Policy — write to us and we will process the request in line with that policy.
I represent a college or an employer. Who do I talk to?+
Write to support@apuphi.com and mention your institution or company name and what you are looking for. We will route you to the right team.
I did not receive a verification or notification email.+
Check your spam and promotions folders first, and confirm the email address on your account is correct. If it is still missing, write to us and we will look into delivery from our side.
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A note on security: Apuphi will never ask you for your password, OTP, or payment details over email. If you receive a message claiming to be from us that asks for any of these, please forward it to support@apuphi.com instead of replying to it.

Still need a hand?

Send us the details and we'll take it from there. A real person reads every message that comes in.

✉ support@apuphi.com